In Its February 2021 Insights Report, AOTMP Outlines Key Performance Indicators (KPIs) for Your Telecom Expense Management Program

We believe the below five KPI’s should be implemented by your company:

1. Inventory accuracy percentage 

An accurate inventory is the bases for financial, operational and technical decisions. However, many inventory percentages are off significantly, which adds wasted spend to your budget.

Trinitas can help enterprise companies compile and manage accurate inventory as well as provide solutions to continuously track if percentages are accurate or not. If they vary from actuals, we can help you understand how much and provide actionable data to correct the variations.

2. TEM program financial impact percentage

This is an important KPI because financial impact, cost reduction and efficiency gains are indicators of the expense program performance. If your company doesn’t have these KPIs in place, or if they are off in their application, you are losing valuable support and spend.

Trinitas can help you identify the financial impact, which will drive savings and financially sound decisions.

3. Internal support

Your employee satisfaction is a measure that demonstrates the value of your customer service. Having actionable dates to determine the wherewithal of the support you are paying for can be vital in knowing if there are gaps in support, how to adjust, or if the support is failing your business.

Trinitas provides this data and diligently works with you and your team to ensure you are consistently receiving the value you deserve.

4. Technology spend per employee

This KPI establishes a services-cost baseline. This baseline enables your business to evaluate technology spend. This includes:

• Your organization’s multiple employee profiles
• Understanding and supporting technology spend – employee roll
• Applying spend to a variety of rolls with different empowered requirements

Trinitas can help you create the spend ratios and apply the data to make sound financial decisions that move your business forward.

5. Technology spend per Location

This KPI is an insightful tool that establishes a service-to-cost baseline for evaluating technology costs and activations per location. Your business has multiple locations and needs to have specific identifiers. These identifiers can be unique to location (considering locations have different needs). They will be used in creating the location technology spend baselines and data reviews that can be used to assist in creating KPIs.

These location variants need to be considered:

• Telecom spend per location (assets, services, licenses, etc.)
• Mobile spend per location (assets, services, licenses, etc.)
• IT spend per location (assets, services, licenses, etc.)

Trinitas can help you achieve the accurate spend per location so you can confidently implement processes that benefit your business at each location.