(Matthew 20:28 – Just as the Son of Man did not come to be served, but to serve and to give his life as a ransom for many.)
Elevating Your Business – and Ours – With Superior Customer Service
Words many use to describe today’s culture are:
All these terms speak of expectation of someone else doing something for a person while the person does nothing to receive it. Whatever happened to embodying a servant heart? What happened to serving your fellow person without expecting anything in return? The belief was that if you served others willingly without expectation, God would return it to you in some way in a greater portion.
At Trinitas, we believe this! We believe in a servant heart, and in serving our clients and each other tirelessly. When we do, the rewards are much richer and greater than money alone.
People love ancient things; they love the old ways of business when handshakes meant something, and integrity was part of business culture. Customers long for a time when serving others was a way to improve lives and communities and businesses.
However, much of these ways have been lost. Companies and vendors seem to be focused only on making money and not on what really matters to their clients. Customers feel they get lost in the shuffle and what’s left is frustration, marginalization, lost profits, and regularly switching providers. As a result, companies seek a partner that fits with their deep-down desire for their business needs – the partner that they know they want, but maybe don’t know how to obtain.
That search has finally ended. Trinitas understands those bygone ways and implements them into a modern approach to serving clients. We deliver on promises and our handshakes mean something. We are fiercely committed to our clients and that commitment will be realized, providing peace of mind and support for your team and your employees. Call today to learn more about how we can help your company.
Jeremiah 6:16 This is what the Lord says: Stand at the crossroads and look:
ask for the ancient paths; ask where the good way is and walk in it,
and you will find rest for your souls.
People love bygone eras—the old ways of doing business, when handshakes meant something, and customer
service was the thing that defined a company. Serving others was a way to improve lives, communities, and businesses.
Sadly, some of these ways have been lost. For too many companies and vendors, money comes first, and clients are a distant second.
And it’s not always for lack of dedication to a better consumer experience or improved work environment.
Often, it’s the lack of good, reliable providers to help the business model succeed.
C Suites want to find that provider that fits their innate desire for their business— and their customers—to succeed.
Finding the business partners and vendors that fit your needs can be daunting, especially relating to your technology and telecom support.
However, when it comes to fully-integrated, seamless, completely supported telecom services, your search has ended.
Trintias is founded on those bygone eras—the fully customized business experience—that deliver cost savings and serious satisfaction.
Our handshakes mean something.
At Trinitas, we are fiercely committed to our clients. It’s a commitment that ripples through your entire company in the form
of technical support, product updates, device preparation and more.
Interested? Contact us for a FREE brief consultative call. Trinitas’ services are comprehensive and vast. Learn more.
Is It Time to Get Rid of the IT Department? Business Is Trending that Way— Here’s Why.
In last month’s article titled, “It’s Time to Get Rid of the IT Department,” Joe Peppard of the Wall Street Journal makes the case—and a very valid one—for dismantling IT departments and absorbing the talent into everyday business practice. Writes Peppard, “IT departments are for a bygone era and are ill-suited to the demands of a digital-first world.” He continues, “The problem isn’t with the people or the leaders. It’s with the whole idea of IT departments in the first place, which sets up IT to fail. The encouraging news is there are also a small number of pioneers who are ditching their IT departments. And their examples offer models for others looking to do the same.”
Peppard bases his argument in the fact that technology is no longer an option for businesses to succeed; it is a competitive necessity. Current structures require IT departments to forecast their needs months, and sometimes years, in advance of when they will be deployed—a stark contrast to other business units that can be nimble and reactive to changing business landscapes and consumer demands.
So, how do we get from here to a new world in which IT is integrated into every aspect of business? Peppard offers some ideas. “I have worked with several companies that are moving to get rid of their IT departments, instead making IT a part of every business unit. At these companies, the leadership team is working from a design premise to realize value from IT as opposed to one focused on managing IT. While this might seem subtle, it represents a profound shift. As one chief information officer told me, ‘In three to five years everyone will work in IT.’”
At Trinitas, we recognized this trend early on, and have been developing our Enterprise Anywhere program to meet the needs of an evolving workforce. It tackles the challenges of modern technological demands at every level, and bridges the gap between business headquarters and home offices. Here are a few of the benefits of Enterprise Anywhere:
Custom online platforms to manage entire wireless device ecosystems that support both in-office and work-from-home employees
Telecom expense management that can be accessed security from anywhere
Online product and ordering solutions that offer built-in spend management functionality
Free technical support
Shipping to both business and work-from-home employee addresses
Device buyback programs that support both in-office and work-from-home employees
Device kitting options that free up employee time, company money, and reduce the need for employees to venture into crowded store settings
Accessories from home
Concludes Peppard, “None of this will be easy. Companies have to figure out how to allocate and deploy IT resources in a new, decentralized world, when different groups’ needs can change from month to month. Organizations need IT. But they most certainly don’t need an IT department.”
Mostly, we agree with Peppard. Organizations do need IT, but not necessarily an entire IT department. However, we disagree that making this change will not be easy. Here at Trinitas, we specialize in just that—making your company’s transition to bottom-up and top-down IT integration easy and seamless
Call us today to learn more and get your free assessment.
Vibrant colors, falling leaves, trick-or-treating, and all things pumpkin. Fall is that time of year when we do our own kind of harvesting—taking advantage of the time we’ve put in and the intentions we’ve set for ourselves. How did you fill your silos this year? Was it time with family, more dedicated time in the office, or capitalizing on your personal innovation and creativity? It’s important to take a moment to assess where you are, and if you didn’t fill your bucket with everything you had planned, what stopped you?
At Trinitas, we committed ourselves to continuing to help our enterprise-level clients find telecom solutions that allow their team members to be more efficient, focusing on work when needed and everything else when not. This came in the form of our newest offering—Enterprise Anywhere, which equips employees with the customized telecom solutions they need, wherever they are. According to our clients, Enterprise Anywhere is helping people prioritize what’s important, both at headquarters and in home offices, and freeing up valuable time to spend on personal goals once the workday is done. Is Enterprise Anywhere right for your organization? We’re happy to schedule a free consultation so you can learn more.
Additionally, as the new year nears and budget planning begins, it’s an excellent time to look back, and then forward, to see where you can save money in 2022. Trinitas is here to help, offering a suite of services that streamline your operations, free up valuable IT talent, and add to your bottom line. Give us a call today so this time next fall, your personal silos will be that much fuller.
Schedule a 15-minute call with me to go over how much you can save.
We’ll discuss strategic solutions you can immediately implement whether you choose to work with Trinitas or not.